At Bubumart, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help. Please review our Refund and Returns Policy below to understand how we handle returns and refunds.
1. Returns Eligibility
- Timeframe: You may return most items within 30 days of receiving your order.
- Condition: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of Purchase: A valid receipt or order number is required for all returns.
2. Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons, including:
- Opened or used products.
- Personalized or custom-made items.
- Perishable goods (e.g., food, beverages).
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at support@bubumart.com or use our Contact Us form within 30 days of receiving your order. Include your order number and details about the product you wish to return.
- Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
- Ship the Item: Pack the item securely in its original packaging and include the RAN. Ship the item to the address provided in the return instructions.
4. Return Shipping Costs
- Faulty or Incorrect Items: If the return is due to a faulty product or an error on our part, we will cover the return shipping costs.
- Change of Mind: If the return is due to a change of mind, you will be responsible for the return shipping costs.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed within 7-10 business days. The refund will be issued to your original payment method.
- Refund Timing: Depending on your payment provider, it may take additional time for the refund to reflect in your account.
6. Exchanges
If you need to exchange an item for a different size or color, please contact us at support@bubumart.com. Exchanges are subject to product availability.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at If you need to exchange an item for a different size or color, please contact us at support@bubumart.com. Exchanges are subject to product availability.
. We will arrange for a replacement or refund at no additional cost to you.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: support@bubumart.com
- Phone:+61413533949
- Address: 31 Vale Street, Gordon New South Wales 2072, Australia